Cancellation Policies
Hello! Please read ALL information below carefully.
Thank you so much for supporting East Side Performing Arts.
Hourly Rentals
Hourly Renters pay up front at the time of their studio reservation
Cancel 15 days prior to your rental, and receive a full refund (minus transaction fees)
Cancel 4-14 days prior to your rental, and receive equal credit for your canceled time block
Cancel within 3 days of your rental, and forfeit payment
Cancel 3 times within 3 months and receive a warning. It is up to the owner’s discretion to approve any future bookings.
Recurring Rentals
Recurring Renters receive an invoice on the 15th of the month prior to the month containing their first first recurring rental date. Payments for these invoices are due by the 20th of the prior month.
Cancel 2 months (60 days) or more prior to the start of the month containing your recurring rental, and you will not be invoiced for your canceled dates
Cancel up to 2 months (59 days) prior to the start of the month containing your recurring rental, and you will still be invoiced and required to pay for your canceled dates.
Cancel 3 times within 1 year, and recurring rental privileges may be suspended.
Here is an example / cheat sheet of what’s listed above: I have a recurring rental, and I’d like to cancel one of my classes in December. 2 months (or 60 days) prior to December 1st is October 1st. I need to let FSS know about my canceled December dates before October 1st. If I do this, then I will not be invoiced for my canceled recurring December slots (which are currently held for me on the FSS December calendar so no one else can reserve them). If I wait until after October 1st to cancel my December class(es), then I will still receive an invoice for the full amount for December, and I will be responsible for paying it in full. Of course, I can find a sub or rental trade to take my spot!
Recurring Renters are encouraged to find a sub or rental trade instead of canceling classes! In order for FSS to best serve the dance community, our goal is to host classes at consistent weekly times. If you need help finding a sub, please reach out!
Please note: New Recurring Renters receive a one month trial period before the two month cancellation policy goes into effect.
Performance/Event Rentals
Performance Renters pay up front at the time of their reservation. Please email info@eastsideperformingarts.com for pricing and payment plans.
Cancel within 48 hours after booking your reservation, and receive full refund (minus transaction fees)
Cancel within 30 days of your first performance day and forfeit 50% of your payment
Cancel within 15 days of your first performance and forfeit 100% of your payment
Still have questions?
Reach out to our Studio Manager, Paula:
EMAIL: info@eastsideperformingarts.com
TEXT/CALL: 512-630-2351