Cancellation Policies
Hello! Please read ALL information below carefully.
Thank you so much for supporting East Side Performing Arts.
Hourly Rentals
Hourly Renters pay up front at the time of their studio reservation
Cancel 15 days prior to your rental, and receive a full refund (minus transaction fees)
Cancel 4-14 days prior to your rental, and receive equal credit for your canceled time block
Cancel within 3 days of your rental, and forfeit payment
Cancel 3 times within 3 months and receive a warning. It is up to the owner’s discretion to approve any future bookings.
Recurring Rentals
Recurring Renters receive an invoice on the 15th of the month prior to the month containing their first recurring rental date. Payments for these invoices are due by the 20th of the prior month.
Recurring Renters are encouraged to find a sub or rental trade instead of canceling classes! In order for ESPA to best serve the dance community, our goal is to host classes at consistent weekly times. If you need help finding a sub, please reach out!
Cancel at least 1 month (30 days) prior to the start of the month containing your recurring rental, and you will not be invoiced for your canceled dates
Cancel less than 1 month (29 days) prior to the start of the month containing your recurring rental, and you will still be invoiced and required to pay for your canceled dates.
Cancel 3 times within 1 year, and recurring rental privileges may be suspended.
Here is an example / cheat sheet of what’s listed above: I have a recurring rental, and I’d like to cancel one of my classes in December. 1 months (or 30 days) prior to December 1st is November 1st. I need to let ESPA know about my canceled December dates before November 1st. If I do this, then I will not be invoiced for my canceled recurring December slots (which are currently held for me on the ESPA December calendar so no one else can reserve them). If I wait until after November 1st to cancel my December class(es), then I will still receive an invoice for the full amount for December, and I will be responsible for paying it in full. Of course, I can find a sub or rental trade to take my spot!
Cancellations by ESPA
ESPA reserves the right to cancel a client’s upcoming rental (including recurring rentals) and will provide all good faith attempts to provide a renter at least 30 days of notice.
If ESPA must cancel Renter’s reservation for a reason within its control (such as an event), Renter will be given either rescheduling priority or a full refund.
ESPA is not liable for acts out of its control that affect the Renter’s reservation time, such as equipment failures, power outages, weather, acts of God, or emergencies. In such cases, ESPA will refund a prorated portion of Renter’s payment if rental period had already started, or rescheduling priority if rental period has not begun.
Performance/Event Rentals
Cancel 30 days or more before the event, you will receive a full refund (minus transaction fees, which are ~ 2%).
Cancel 29-15 before the event, you will receive a 50% refund.
Cancel 14 days before the first day of the event, no refund is given.
Still have questions?
EMAIL: info@eastsideperformingarts.com
TEXT/CALL: 512-630-2351